E-commerce customer care | with german

Opis oferty pracySales, bestsellers, promotions, discounts... learn the ins and outs of one of the largest e-commerce platforms in the world and join our close-knit Katowice team for the position of: Customer Care Specialist with German Job Location: Katowice, 146 D Chorzowska Street Tasks: servicing a German-speaking business customer in terms of solving problems related to the placement of their products on a well-known shopping platform i.e. problems with account registration, logging in, payment methods, deliveries, warehousing, etc. contact mainly by e-mail, but there will also be incoming calls and chats, building a good corporate image, taking care of the highest quality of processes. What will you need to work with us: excellent command of German at the level of min. C1/C2 very good command of English at the level of min. B2 computer skills at a high level communication skills: empathy, assertiveness, ability to listen actively, commitment to solving the customer's case, and free speech. What we guarantee: possibility to choose the form of employment: employment contract or civil contract 7000 PLN gross/month + bonus up to 500 PLN gross benefits, including private medical care in Medicover, sports card subsidy, free access to a language learning platform, flexible working hours, so you can combine work with other activities, work in a modern, well-connected office commonly called Tiramisu, located opposite the Silesia City Center. We are on a high floor, so we have a beautiful view of, among others, Silesia Park, Legendia, and Silesia Stadium great teamwork atmosphere, interesting work that can't get boring, work in a company that can boast the Great Place to Work certificate, received on the basis of positive employee reviews, contact with the learned language, a real opportunity for advancement by taking part in internal recruitments, the opportunity to take part in internal training in soft skills. Join us and apply today! Recruitment is conducted remotely!

Opis oferty pracySales, bestsellers, promotions, discounts... learn the ins and outs of one of the largest e-commerce platforms in the world and join our close-knit Katowice team for the position of: Junior Customer Care Specialist with German Job Location: Katowice, 146 D Chorzowska Street Tasks: - servicing a German-speaking business customer in terms of solving problems related to the placement of their products on a well-known shopping platform i.e. problems with account registration, logging in, payment methods, deliveries, warehousing, etc. - contact mainly by e-mail, but there will also be incoming calls and chats, - building a good corporate image, - taking care of the highest quality of processes. What will you need to work with us: - excellent command of German at the level of min. C1/C2 - very good command of English at the level of min. B2 - computer skills at a high level - communication skills: empathy, assertiveness, ability to listen actively, commitment to solving the customer's case, and free speech. What we guarantee: - possibility to choose the form of employment: employment contract or civil contract 7000 PLN gross/month + bonus up to 500 PLN gross - benefits, including private medical care in Medicover, sports card subsidy, free access to a language learning platform, - flexible working hours, so you can combine work with other activities, - work in a modern, well-connected office commonly called Tiramisu, located opposite the Silesia City Center. We are on a high floor, so we have a beautiful view of, among others, Silesia Park, Legendia, and Silesia Stadium - great teamwork atmosphere, - interesting work that can't get boring, - work in a company that can boast the Great Place to Work certificate, received on the basis of positive employee reviews, - contact with the learned language, - a real opportunity for advancement by taking part in internal recruitments, - the opportunity to take part in internal training in soft skills. Join us and apply today! Recruitment is conducted remotely!